Written in plain words, because you shouldn't need a lawyer to understand what happens to your family's information.
Last updated 28 July 2026
The Jay & Jack Show is operated by The Handy Man To Know (ABN 70 545 298 533), Australia. Contact us at hello@jayandjackshow.live or 02 7241 4800.
We do not collect personal information from children. Children do not create accounts, do not log in, do not enter their name, and cannot post, comment or message anyone on this site. There is nowhere on this site for a child to type anything that we keep.
We collect information only from the adult who signs up:
We never see or store your card number. PayPal handles the payment and holds those details.
On our own servers in a secure data centre. We keep your email while your membership is active, and for a reasonable period afterwards for our tax and accounting records, then we delete it.
You can ask us at any time to show you what we hold about you, correct it, or delete it. Email hello@jayandjackshow.live and we will action it. You can cancel your membership yourself at any time in your PayPal account.
If you think we have mishandled your information, email us and we will respond. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Last updated 28 July 2026
This is a show for children, and we design it so a child cannot come to harm using it. We take that as our first duty, ahead of any commercial consideration.
Short cartoon episodes about staying safe online. Murphy the dog makes mistakes so children learn without being frightened. There is no violence, no peril, no scary content, and nothing that would distress a young child.
Every episode is reviewed before publication against these rules: age-appropriate language, no fear-based messaging, correct safety advice, and no content that could identify or target a real child.
If you are worried about anything on this site, tell us immediately:
Email hello@jayandjackshow.live · Phone 02 7241 4800
We will respond promptly. Serious concerns about a child's safety should also be reported to the police, and material can be reported to the eSafety Commissioner at esafety.gov.au.
Our nominated contact for child-safety matters is Colin Medley, Director, The Handy Man To Know.
Last updated 28 July 2026
Membership of the Jay & Jack Fan Club gives you access to our full-length episodes, three new shows each week, games and activities, and printable sheets.
The online-safety episode is free for everyone, forever, whether you are a member or not. You do not need to pay to watch it.
You can cancel at any time, yourself, in your own PayPal account — you do not need to phone us or ask permission. Your membership continues until the end of the month you have paid for, and then stops. We do not charge a cancellation fee.
If you cancel part way through a month, we do not refund the unused part of that month; your access continues until the period you paid for ends.
Nothing in these terms limits your rights under the Australian Consumer Law, including your right to a remedy if the service is not delivered as described.
If we fail to publish the shows we have promised, contact us and we will make it right — that may mean extending your membership or refunding you.
The Handy Man To Know, ABN 70 545 298 533. Contact hello@jayandjackshow.live or 02 7241 4800.
The membership belongs to the adult who paid. Children do not have accounts. Please do not share your login.
If we change these terms we will email members and publish the new version here.